Computer Hardware

Who we use

Scan takes every effort to supply each and every customer with a prompt and efficient delivery service and over the past 16 years our systems have evolved massively in line with our company’s growth to ensure this happens.

All our parcels are delivered by Citylink and they have been our dedicated couriers for over 10 years. Citylink have an exceptionally and consistently high success rate for our deliveries and problems are very rare. In recognition of this, we have great deal of faith in their ability to ensure our customers orders arrive on time and in excellent condition.

Over the past few years our despatch systems have become more and more integrated with theirs, which now means that the whole process from the point of ordering to the point of delivery is streamlined and informative. By having such accurate and detailed information available to base any investigations on, we are able to quickly and effectively resolve any queries. Isolated problems here and there are an unavoidable consequence for any company dealing with such high volumes of deliveries, we believe a company really shows its worth in the way it deals with issues that do arise. As they say, it's not so much the problem but the way you sort it that counts the most, and this sentiment very much reflects the Scan philosophy!

For any queries relating to deliveries please click here

Our service levels...

Q Delivery allows you to choose when you want your order delivered. These are the delivery service bookings which are now available for you to select at the point of ordering:

When you’ve placed your order, please check your emails and SMS for further confirmations. Once we have confirmed despatch please make arrangements to be available for the delivery to prevent delays. We will always aim to meet your Delivery Date but this is dependant on successful authorization of payment and stock availability. In the rare event of a delay, we will contact you by email and SMS before your Delivery Date.

The price for each delivery service is calculated based on the weight and volume of the items you have ordered, and will be displayed as a list of options at the point of ordering. You then have the option to view each service type and select the one you require.

Our process...

Our process from the point of ordering to the point of despatch from Scan is detailed on our Ordering page.

This is our process from the point of despatch:

• Once your order has reached Stage 4 of 4 and has been despatched to Citylink, they guarantee next working day delivery (unless you have a Saturday pre-12pm delivery booked) The delivery service booking will depend on what you have selected at the point of ordering.
• Once despatched, delivery will be made solely to the address specified by Scan at the point of despatch and any subsequent redirection requests are chargeable by Citylink (ie. redelivery to an alternative address). If you are not available for the delivery (during the time frame booked at the point of ordering) cannot collect the parcel and are not able to pay for a redirection charge then another alternative would be redelivery to a neighbour. Citylink do not normally charge extra for this, and therefore we don't. They just need our nod of approval so in these cases please contact us directly.
• You can track your delivery with Citylink using their online parcel tracking service at www.city-link.co.uk. There you can also obtain contact details for your local depot, using their "Find Your Branch" link. If you need to ring Citylink, please ensure you quote their Consignment Ref, which can be obtained from our Parcel Tracking service or your "Stage 4 of 4" confirmation email.
• The delivery will require a signature from someone at the address specified. This is strictly enforced for security purposes. If you are unavailable on the scheduled delivery date, Citylink should leave a calling card and take the parcel back to your local depot. The delivery should then be automatically attempted the next working day. If delivery is still not successful then your parcel will be held until you make contact with Citylink to rearrange the delivery on a more convenient day.
• If there is no-one available to take delivery at the address specified, you can collect the parcel from your local depot, with 2 forms of ID.
• If delivery has not been successful within approx 5 days, the parcel will automatically be returned to Scan by Citylink. If this happens, Scan will have been charged for an outgoing journey and a return journey, so in these rare cases we issue a refund minus delivery charges to cover some of our costs.

It is recommended that you contact your local Citylink depot to track your parcel once it has left Scan as they will have the most up-to-date information available. However, if you prefer we would be more than happy to contact them for you. We are always on the other end of a phone call or Online Query and are happy to help with any delivery issues.