NVIDIA DGX Support
Support Packages for DGX H100, DGX A100 and DGX Stations, DGX-2 and DGX-1
Protect your Deep Learning Investment
NVIDIA DGX systems are cutting-edge hardware solutions designed to accelerate your deep learning and AI workloads and projects. Ensuring you get the most out of your investment is key and the comprehensive DGX support packages available provide peace of mind that your system or systems will remain in optimum condition. The packages are available in one, two or three year contracts that include the following:
Access to the latest software updates and upgrades
Rapid response and timely issue resolution through a support portal and 24x7 phone access
Dispatch of a customer engineer onsite if a field replacement unit is required (not DGX Station products)
Direct communication with NVIDIA support experts
Lifecycle support for the NVIDIA DGX system AI software
Run onboard diagnostic tools (from remote) to troubleshoot system issues (not DGX Station products)
A private NGC container repository for accessing NVIDIA-optimised AI software with powerful sharing and collaboration features for your organisation
Remote hardware and software support
A searchable knowledge base with how-to articles, application notes, and product documentation
Advanced shipment of replacement parts for next business day arrival
For complete details view the DGX Systems Appliance Support Services Terms and Conditions
There are also media retention packages available as follows:
NVIDIA Solid State Drive Media Retention (SDMR) Service
This allows customers to keep defective SSDs for control over sensitive data. However, this requires an active NVIDIA Enterprise Support Service contract as a prerequisite.
NVIDIA Comprehensive Media Retention (CMR) Service
This permits customers to keep defective media for control over sensitive data in all components within the covered system.
This also requires an active NVIDIA Enterprise Support Service contract as a prerequisite.
NVIDIA DGX H100
The fourth-generation DGX AI appliance is built around the new Hopper architecture, providing unprecedented performance in a single system
and unlimited scalability with the DGX POD and SuperPOD enterprise-scale infrastructures.
• 8x NVIDIA H100 Tensor Core GPU
• 6,896 CUDA cores & 528 TF32 Tensor Cores per GPU
• 80GB memory per GPU - 640GB total
• 2x x86 CPUs - TBC
• 2TB ECC Reg DDR4 system memory
• 2x 1.92TB NVMe SSDs system drives
• 8x 3.84TB NVMe SSDs storage drives
