Or choose one of the options below:

Track Item Return Item Technical Help Customer Service System Support Sales Advice
Back

Payment questions

I live in a VAT free residency
Orders > Order Process
Tags Contact Next day delivery Payment Tracking Website
I require a copy invoice
Orders > Order Process
Tags Account Order Tracking Payment
I think I have a duplicate order
Orders > Order Process
Tags Account Delivery DPD Order Tracking Payment Q-Collect Today Only UPS
The price of my item has dropped
Orders > Order Process
Tags Offers Order Tracking Payment
I experienced a timeout or problem when processing my payment. Should I replace my order?
Orders > Order Process
Tags Payment
Why do you need my billing address?
Orders > Order Process
Tags Payment
Can I collect Finance order in store?
Orders > Payments
Tags Payment Q-Collect
Can I change my payment date
Orders > Payments
Tags Delivery Next day delivery Payment Tracking UPS
How long would it take to receive a refund
Orders > Payments
Tags Payment Returns
404 error message when processing my finance?
Orders > Payments
Tags Payment
Why have i received a payment declined email?
Orders > Payments
Tags Payment
My finance has been referred, what happens now?
Orders > Payments
Tags Payment
Why have I received error message “there was a problem submitting your application”?
Orders > Payments
Tags Payment
How do i create a Paypal chargeback?
Orders > Payments
Tags Payment
What payment methods do you accept?
Orders > Payments
Tags 3XS Payment
What is Scan Finance?
Orders > Payments
Tags 3XS Payment
What should I do if my payment is refused?
Orders > Payments
Tags Payment
Can I pay with euros?
Orders > Payments
Tags Currency Payment
What is Paypal Credit?
Orders > Payments
Tags Payment
Can I place an order with a Non-UK credit or debit card?
Orders > Payments
Tags International Payment Website
Where is my CVV number on my card?
Orders > Payments
Tags Payment
How do I pay off my Finance agreement?
Orders > Payments
Tags Payment
Can I pay by bitcoin?
Orders > Payments
Tags Bitcoin Payment
Can I view my finance order online?
Orders > Payments
Tags Payment Tracking Website
I have received a notification from the finance company. What should I do next?
Orders > Payments
Tags Payment Website
Is there a fee for using Scan Finance?
Orders > Payments
Tags Payment
Can I change my address with the courier company
Orders > Delivery
Tags Account Contact Delivery DPD Next day delivery Payment Tracking UPS
Can I have my order shipped to an alternative address?
Orders > Delivery
Tags Delivery Payment
I can not view all my orders online
Website > Account
Tags Account Order Tracking Payment Tracking