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Scan (18)
About (6)
Contact (8)
Corporate Accounts (4)
3XS Systems (23)
Configuration (10)
Build Process (1)
Orders and Delivery (9)
Support (3)
Orders (99)
Order Process (20)
Offer Redemption (1)
Payments (20)
Sales (10)
Delivery (31)
Q-Collect (2)
Returns (15)
Products (19)
Information (10)
Reviews (2)
Windows 10 (7)
Website (13)
Account (5)
Wishlists (4)
Vouchers (3)

Orders

Order Process (20)
I live in a VAT free residency
Does my order require a signature
My delivery is delayed
My order is delayed due to a stocking issue
I require a copy invoice
Can I split my delivery
There's an item missing from my order
I wish to change an item in a bundle
I think I have a duplicate order
The price of my item has dropped
I would like to change my basket
My pre-order item missed its due date
How and when can I place an order?
Can I change my order?
How do I cancel my order?
I experienced a timeout or problem when processing my payment. Should I replace my order?
What is ScanProtect?
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Offer Redemption (1)
How do I get my free game bundle by NVIDIA & Oculus Rift?
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Payments (20)
Can I change my payment date
How long would it take to receive a refund
How do i create a Paypal chargeback?
What payment methods do you accept?
What is Scan Finance?
What should I do if my payment is refused?
Can I pay with euros?
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Sales (10)
Can I check compatibility
What is the retail sales line?
How do I contact your sales team?
How do I contact your Education Sales Team
Why should I order from Scan?
What is a Managed Account?
What number do I dial to place an order?
Why do you take payment for Pre-order items
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Delivery (31)
What's the cut-off time for next day delivery?
Who wil be delivering my order
What time will my delivery be
How much is my delivery
Can I choose a delivery date
Can I change my one hour time-slot
Who do I contact with feedback on my delivery
Can I change my address with the courier company
Can I add delivery instructions for the delivery company
How long will UPS hold my parcel
Who do I contact if an item is damaged upon delivery
Can I order for delivery at weekend
How long will it take for my parcel to arrive at the collection point with DPD
How will I know when my parcel has arrived at the shop
What ID is required in order to collect my parcel
What should I do if I lose my Pickup pass?
What is DPD Pickup?
How many Pickup points are there?
My delivery has not arrived, What should I do
Requirements for Delivery to Russia
What delivery options are available?
What is DPD pin delivery?
Can I have my order shipped to an alternative address?
Do you ship internationally?
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Q-Collect (2)
Can i collect my order in-store?
What identification do I need to collect my order?
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Returns (15)
Will my item have a warranty
What is your returns policy?
What is 48hr Replacement
How do I return an item?
How long does the returns process take?
How do I make a Scansure claim?
How do I track my return?
How can I track the delivery of my replacement item?
Is my warranty transferrable to another person?
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